This Anti-Money Laundering and Know Your Customer Policy ("Policy") applies to all players who register and transact on winnerzonlinecasino.nl, operated by Feature Buy Ltd. under Anjouan licence number ALSI-202410039-FI2. Winnerz is committed to preventing financial crime, protecting the integrity of its platform, and ensuring full compliance with applicable anti-money laundering legislation. By opening an account and using the services of Winnerz, you agree to the procedures and obligations set out in this Policy.
Winnerz maintains this Policy to:
This Policy applies to every individual who holds or applies for a Winnerz account, regardless of the payment method used, the amount wagered, or the jurisdiction of residence. It covers all products available on winnerzonlinecasino.nl, including casino games, live dealer tables, jackpot titles, video poker, and the sportsbook.
Winnerz operates under the licence granted by the Anjouan Offshore Finance Authority (licence reference ALSI-202410039-FI2). Feature Buy Ltd. is required to implement and maintain an AML/KYC programme consistent with the standards set by the Financial Action Task Force (FATF) and the conditions imposed by that licence. Where players are located in jurisdictions with their own AML legislation, Winnerz applies the higher standard of the two frameworks.
Feature Buy Ltd. has appointed a designated Money Laundering Reporting Officer (MLRO). The MLRO is responsible for:
KYC is the process by which Winnerz establishes and verifies the true identity of each account holder. It is not optional. KYC checks may be triggered at registration, before a first withdrawal is processed, when a player reaches defined deposit or wagering thresholds, or at any point where the compliance team considers verification necessary. Players are advised to submit documentation promptly: once KYC is cleared, the vast majority of withdrawals on winnerzonlinecasino.nl process instantly. Unverified accounts may have withdrawals withheld until the process is complete.
Standard Customer Due Diligence is applied to every account. At a minimum, Winnerz will collect and verify the following information:
| Data Point | Acceptable Evidence |
|---|---|
| Full legal name | Government-issued photo ID (passport, national ID card, or driving licence) |
| Date of birth (must be 18+) | As shown on photo ID |
| Residential address | Utility bill, bank statement, or official government letter dated within the last 90 days |
| Nationality | As shown on photo ID or travel document |
| Contact details | Verified email address; phone number where applicable |
Documents must be clear, unobstructed, and in their original form. Photographs of physical documents are acceptable provided all four corners and all printed text are legible. Winnerz reserves the right to request certified copies where image quality is insufficient.
Enhanced Due Diligence is applied where the level of risk associated with a customer or transaction is assessed as higher than standard. EDD may be triggered by, but is not limited to, the following circumstances:
Where EDD is triggered, Winnerz may request one or more of the following:
Winnerz will not process withdrawals and may suspend account activity while an EDD review is in progress. Players are expected to cooperate fully and promptly. Failure to provide requested documentation within a reasonable timeframe will result in account restriction or closure and, where legally required, the filing of a report with the relevant financial intelligence unit.
Simplified Due Diligence is not automatically applied to any category of customer. Winnerz takes the view that all accounts warrant at minimum standard CDD, and the compliance team will assess individually whether any reduction in documentation requirements is appropriate.
Winnerz operates an absolute minimum age requirement of 18 years. Age verification is carried out as part of the standard KYC process. Where there is any doubt as to a player's age, account access will be restricted until government-issued photographic identification has been reviewed and approved. No winnings generated whilst an account is the subject of an ongoing age-verification review will be released until that review is concluded satisfactorily. Where a player is found to be under 18, the account will be closed immediately, all deposits will be refunded in full, and any winnings will be forfeited.
The standard verification journey at Winnerz proceeds as follows:
If additional documentation is requested at any stage, the review clock restarts from the point at which the complete set of requested documents is received.
Winnerz accepts fiat deposits and withdrawals alongside cryptocurrency. All payment methods carry AML obligations, and the following specific rules apply:
All fiat deposits and withdrawals must be made using accounts or cards registered in the name of the verified account holder. Third-party payments are strictly prohibited. Where a player's withdrawal method differs from their deposit method, the compliance team may require additional verification before processing the payment. The weekly withdrawal cap of €2,500 and monthly cap of €10,000 apply across all fiat methods.
Winnerz accepts Bitcoin (BTC) and XRP (Ripple) at the cashier, as well as additional supported cryptocurrencies. The following AML controls apply specifically to crypto transactions:
Where a player requests a withdrawal without having met the 5× deposit turnover requirement and without an active bonus, a processing fee of 20% will be applied to the withdrawal amount. This measure is in place to deter the use of the Winnerz cashier as a pass-through mechanism for funds with no genuine intention to engage in gaming activity. It is considered part of Winnerz's broader AML controls.
Winnerz operates ongoing transaction monitoring across all active accounts. The monitoring programme is designed to identify patterns that may indicate money laundering, fraud, or other financial crime. Indicators that may trigger a review include, but are not limited to:
Identified anomalies are escalated to the MLRO for review. The MLRO will determine whether the activity is explained by legitimate player behaviour, requires further information from the player, or warrants the filing of a SAR. Players will not be informed if a SAR has been filed (tipping-off prohibition).
Winnerz screens all applicants and existing customers against recognised PEP databases and international sanctions lists, including those maintained by the United Nations, the European Union, and the Office of Foreign Assets Control (OFAC). Screening is conducted at registration and on an ongoing basis.
Where a player is identified as a PEP or as being subject to a financial sanction:
All employees of Feature Buy Ltd. who are involved in compliance, customer support, payments, or account management are trained to recognise indicators of suspicious activity and are required to report concerns internally to the MLRO without delay. The MLRO will investigate and, where appropriate, file a SAR with the relevant financial intelligence authority.
Winnerz employees are expressly prohibited from:
Breach of these obligations by any member of staff is a disciplinary matter and may result in termination and referral to the relevant authority.
Winnerz retains all KYC documentation, transaction records, account activity logs, and AML-related correspondence for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later. Records are stored securely and may be disclosed to competent authorities upon lawful request. Players may request access to their own personal data in accordance with the Privacy Policy published on winnerzonlinecasino.nl.
Feature Buy Ltd. ensures that all relevant personnel receive training on AML obligations, KYC procedures, the identification of suspicious activity, and the requirements of this Policy. Training is provided to new staff upon joining and is refreshed at regular intervals or whenever material changes to the regulatory framework occur. Training records are maintained and made available to the MLRO on request.
The withdrawal limits in place at Winnerz serve both commercial and compliance functions. The following limits apply to all accounts:
| Limit Type | Amount |
|---|---|
| Minimum withdrawal (standard) | €25 |
| Minimum withdrawal (bank transfer) | €50 |
| Maximum withdrawal per week | €2,500 |
| Maximum withdrawal per month | €10,000 |
| Daily withdrawal limit (bonus balance active) | €500 |
Where a player's withdrawal behaviour approaches or repeatedly reaches these caps, and where the pattern is inconsistent with their verified profile, the compliance team may conduct a review before authorising further payments. Players whose circumstances have genuinely changed — for example, a significant windfall — are encouraged to contact the support team proactively and provide supporting documentation to facilitate a smooth review.
Winnerz recognises that problem gambling and financial crime can sometimes present with overlapping indicators — for example, escalating deposit amounts, erratic betting patterns, or attempts to recoup losses through unusual transaction behaviour. Where the compliance team identifies indicators that may relate to either responsible gambling concerns or AML risk, the matter is treated with equal seriousness.
Players who wish to impose limits on their own activity, including deposit limits, wagering limits, loss limits, or a full self-exclusion, should contact the Winnerz support team via live chat or email. Responsible gambling controls are managed separately from AML controls, but the two programmes operate in coordination to protect the welfare of players and the integrity of the platform.
Players may also request a bonus block — an instruction that prevents any automatic bonus credits from being applied to their account — by contacting support directly.
Winnerz does not accept players from jurisdictions where online gambling is prohibited. Additionally, the welcome package available at winnerzonlinecasino.nl is not available to players from Brazil, Finland, or Croatia. Players who attempt to circumvent jurisdiction restrictions — for example, through the use of a VPN or by providing a false residential address — are in breach of the Terms and Conditions. Any accounts found to have done so will be subject to immediate suspension, full KYC review, and potential forfeiture of funds in accordance with applicable law.
Winnerz reserves the right to take any of the following actions where a player fails to comply with this Policy or where AML or fraud concerns cannot be resolved:
If you have questions about this Policy, how your personal data is used in the KYC process, or the status of your verification review, please contact the Winnerz support team:
The MLRO is not directly accessible to customers for compliance queries, but all concerns raised through the support channels are escalated appropriately. Feature Buy Ltd. will respond to all compliance-related enquiries as promptly as operational and legal constraints allow.
This Policy is reviewed at least once per calendar year by the MLRO and senior management of Feature Buy Ltd. It is also subject to review following any material change in the regulatory requirements applicable to Winnerz, any significant change in the product or payment offering available on winnerzonlinecasino.nl, or any internal audit finding that necessitates a policy update. The current version of this Policy is the version published on winnerzonlinecasino.nl at the date of access.
We use cookies to enhance your experience, analyse website traffic, and display personalised content.
