This Payment Policy sets out the full terms governing deposits, withdrawals, fees, transaction limits, verification requirements, and related financial matters for players using winnerzonlinecasino.nl, operated by Feature Buy Ltd. under Anjouan licence ALSI-202410039-FI2. By transacting on the platform, you confirm that you have read and accepted the terms below.
Winnerz is committed to transparent, fee-clear financial processing. There are no hidden charges, no mystery deductions, and no administrative markups applied to winnings on their way out of your account. Every fee is stated in advance. The two lines that summarise our fee structure are: every deposit carries a flat €1 fee; every withdrawal carries a flat €2 fee. Nothing further is deducted by Winnerz beyond the exceptions described in Section 6 of this policy.
All account balances at winnerzonlinecasino.nl are denominated in Euro (€). Cryptocurrency deposits and withdrawals are converted at the prevailing exchange rate at the time of the transaction. Winnerz does not guarantee any specific exchange rate and is not liable for fluctuations in the value of digital assets between the time of deposit and the time of withdrawal.
Winnerz accepts deposits and processes withdrawals via fiat payment instruments (including cards and e-wallets) and cryptocurrency. The supported cryptocurrency options include Bitcoin (BTC) and XRP (Ripple), with additional crypto options also available at the cashier. The full list of accepted methods is displayed in the Cashier section of your account at the time of transacting, as availability may vary by jurisdiction or payment provider at any given time.
Players depositing via XRP (Ripple) must include the correct destination tag when initiating the transfer. Failure to include the destination tag may result in funds being unrecoverable. Additionally, XRP must be sent only from the original XRP blockchain. Bridged networks, wrapped tokens, or any non-native transfer method are not supported, and deposits sent via unsupported networks may be permanently lost. Winnerz accepts no liability for funds lost due to incorrect destination tags or the use of incompatible networks.
Cryptocurrency deposits are credited at blockchain speed. This means that confirmation times are subject to network congestion and are outside the direct control of Winnerz. Fiat deposits via card or e-wallet are credited to your account instantly upon successful authorisation.
| Payment Method | Minimum Deposit | Maximum Deposit | Fee | Processing Speed |
|---|---|---|---|---|
| Fiat (card / e-wallet) | €20 | €10,000 | €1 flat | Instant |
| Bitcoin (BTC) | €20 | €10,000 | €1 flat | Blockchain speed |
| XRP (Ripple) | €20 | €10,000 | €1 flat | Blockchain speed |
| Additional Cryptocurrency | €20 | €10,000 | €1 flat | Varies by network |
| Payment Method | Minimum Withdrawal | Weekly Cap | Monthly Cap | Fee | Processing Speed |
|---|---|---|---|---|---|
| Standard (e-wallet / crypto) | €25 | €2,500 | €10,000 | €2 flat | Instant (post-KYC) |
| Bank Transfer | €50 | €2,500 | €10,000 | €2 flat | Up to 7 business days |
A withdrawal cap of €2,500 per week and €10,000 per calendar month applies across all payment methods and all accounts. These caps are applied cumulatively — they are not method-specific. Any portion of a withdrawal request that would exceed the applicable cap will be held over and processed in the next eligible period.
Players who have an active welcome bonus balance are subject to a daily withdrawal limit of €500 until the bonus balance has been fully cleared or forfeited. This restriction applies specifically to players who received funds through the Winnerz welcome package and who have not yet met the applicable wagering requirements. Once the bonus balance has been settled, standard withdrawal limits as stated in Section 4.1 apply.
Winnings generated from welcome bonus funds are subject to a maximum withdrawal cap of €1,000. This cap applies regardless of the size of the winnings accrued while the bonus was active. Any amount above €1,000 derived solely from bonus play will not be eligible for withdrawal.
Following successful completion of KYC verification (see Section 5), the vast majority of withdrawal requests via e-wallet and cryptocurrency are processed instantly. Bank transfer withdrawals may take up to 7 business days due to interbank processing timescales outside Winnerz's direct control. In all cases, Winnerz will process approved withdrawal requests within a maximum of 72 hours of the request being submitted, provided KYC is complete and no further review is required.
Winnerz reserves the right to conduct additional security checks on any withdrawal request at its sole discretion. Where such a check is initiated, the processing period may be extended. Affected players will be contacted via their registered email address.
Winnerz is required under its Anjouan licence (ALSI-202410039-FI2) and applicable anti-money laundering obligations to verify the identity of all players before processing withdrawals. Verification is also required at certain deposit thresholds and when account activity warrants a review. KYC is a legal requirement and not a discretionary policy.
Players will be asked to provide one or more of the following, depending on the level of verification required:
KYC verification is typically completed within 24 to 72 hours of all required documents being submitted in a legible and complete format. Once verification is confirmed, your account will be placed in the instant-withdrawal lane for eligible payment methods. Documents that are incomplete, illegible, or inconsistent with your account details will be rejected, and you will be asked to resubmit. This will restart the 24–72 hour review window.
Winnerz reserves the right to suspend withdrawal functionality, freeze account balances, or close accounts where KYC verification cannot be completed within a reasonable period, or where documentation provided is found to be fraudulent or inconsistent. In such cases, account funds may be withheld pending regulatory guidance, and the matter may be escalated to the relevant authorities.
The standard fee structure at winnerzonlinecasino.nl is as follows:
No percentage-based charges are applied by Winnerz to either deposits or withdrawals under standard circumstances. Your payment provider may apply their own network or currency conversion fees, which are outside Winnerz's control.
Where a player requests a withdrawal from their account without having an active bonus and without having met the 5× deposit turnover requirement, a processing fee of 20% of the withdrawal amount will be deducted. This fee exists to ensure that the platform is used for genuine gaming activity rather than for the movement of funds. To avoid this fee entirely, players should ensure that their total wagering activity is equivalent to at least five times their cumulative deposit value before submitting a withdrawal request.
For cryptocurrency withdrawals, blockchain network fees (also known as gas fees or miner fees) may be applicable and will be borne by the player. These are distinct from the Winnerz flat withdrawal fee and reflect costs imposed by the respective blockchain networks. Winnerz will endeavour to apply competitive network fee rates where it has the discretion to do so.
All bonuses at Winnerz Online are operated on a sticky basis. This means that when a bet is placed while a bonus is active, the wager is drawn from your real money balance first. Any resulting winnings are credited to your bonus balance rather than your real money balance. The bonus amount itself is not withdrawable — only winnings generated from it (up to the applicable cap) are eligible for withdrawal once wagering requirements have been met.
The wagering requirement for all welcome bonuses is 25× the combined value of the bonus amount and the qualifying deposit. For example, a €20 deposit receiving a €20 bonus would require (€20 + €20) × 25 = €1,000 in eligible wagers before any withdrawal can be made from the bonus balance. Wagering must be completed within the timeframe specified at the point of bonus activation.
Game contribution rates towards wagering are as follows:
Players are advised to complete wagering requirements exclusively through eligible slot titles to avoid inadvertently extending the time required to clear a bonus.
While a bonus is active, the maximum permitted bet per spin or round is €5. Bets exceeding this limit during active bonus play may result in the bonus being voided and any associated winnings being removed from your account.
Players who prefer to play without bonuses being credited to their account may request a bonus block by contacting Winnerz support via Live Chat or email. Once activated, no automatic bonus credits will be applied to your account. Players should be aware that activating a bonus block is subject to the responsible-gaming tools available on the platform and may affect eligibility for promotional offers.
Winnerz is committed to supporting players who wish to manage their gambling activity. The following financial controls are available on request or as part of the platform's responsible-gaming framework:
If you feel that your gambling may be causing harm, we encourage you to contact our support team or seek assistance from an independent organisation. Support is available in English, German, and Finnish via Live Chat and email.
Winnerz operates a zero-tolerance policy towards fraudulent activity, including but not limited to the use of stolen payment instruments, the creation of multiple accounts, bonus abuse, collusion, and money laundering. Where fraudulent activity is suspected, Winnerz reserves the right to:
Players are responsible for maintaining the security of their account credentials. Winnerz will never ask for your password. Any suspicious activity on your account should be reported to support immediately.
Players are requested to contact Winnerz support in the first instance to resolve any disputed transaction before initiating a chargeback with their payment provider. Initiating a chargeback without first contacting Winnerz may be treated as a breach of the terms of service and may result in account suspension. Where a chargeback is found to be fraudulent or in bad faith, Winnerz reserves the right to pursue recovery of the disputed amount through available legal channels.
Legitimate disputed transactions will be investigated promptly, and Winnerz will provide a written response within a reasonable timeframe.
All transactions on winnerzonlinecasino.nl are processed in Euro (€). Where a payment method operates in a different currency, conversion will be applied by either Winnerz or the relevant payment processor at the applicable rate at the time of the transaction. Winnerz is not responsible for any loss arising from exchange rate movements between the time of deposit and the time of withdrawal, particularly where cryptocurrency is involved.
Winnerz reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via email or via a notice on winnerzonlinecasino.nl. Continued use of the platform following notification of a change constitutes acceptance of the updated policy. Players are encouraged to review this page periodically to ensure they are aware of the current terms.
If you have any questions regarding this Payment Policy, a specific transaction, or your account balance, please contact the Winnerz support team through one of the following channels:
Support is provided in English, German, and Finnish. We aim to respond to all payment-related enquiries promptly and to resolve disputes fairly and transparently.
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