This Privacy Policy explains how Winnerz, operated by Feature Buy Ltd. ("we", "us", "our"), collects, uses, stores, shares and protects personal data when you visit or use winnerzonlinecasino.nl. We are committed to handling your information responsibly and in accordance with applicable data-protection law. Please read this document carefully before registering an account or using any part of the site.

1. Who We Are

Winnerz is the trading name of Feature Buy Ltd., the operator of winnerzonlinecasino.nl. Feature Buy Ltd. holds an Anjouan gaming licence issued by the Anjouan Licensing Services and Inspection Authority (licence reference ALSI-202410039-FI2). For the purposes of this Privacy Policy, Feature Buy Ltd. is the data controller responsible for the personal data you provide when using winnerzonlinecasino.nl.

If you have any questions about this Privacy Policy or wish to exercise any of your rights, you may contact our support team via live chat or email at winnerzonlinecasino.nl. We provide support in English, German and Finnish.

2. Scope of This Policy

This Privacy Policy applies to:

• All visitors to winnerzonlinecasino.nl, whether or not they hold a registered account;
• All registered players using the casino, live casino, sportsbook or any other product or feature offered on the site;
• All individuals who contact us through live chat, email or any other communication channel.

This Policy does not apply to third-party websites or services that may be linked to or from winnerzonlinecasino.nl. We encourage you to review the privacy policies of any third-party sites you visit.

3. Data We Collect

We collect personal data in several ways — directly from you when you register or interact with us, automatically as you use the site, and from third parties where necessary to verify your identity or comply with legal obligations.

3.1 Data You Provide Directly

• Registration data: full name, date of birth, residential address, email address, phone number and chosen currency.
• Identity and verification documents (KYC): government-issued photo identification (such as a passport or national identity card), proof of address (such as a utility bill or bank statement), and any additional documentation we may reasonably require to verify your identity, age or source of funds in accordance with our anti-money-laundering obligations.
• Payment information: details relating to your chosen deposit or withdrawal method, including card details, e-wallet identifiers, cryptocurrency wallet addresses and, where applicable, destination tags (for example, when using XRP/Ripple). We do not store full card numbers on our servers; payment data is processed by PCI-DSS-compliant third-party payment processors.
• Communications: the content of any messages, queries or complaints you send to our support team via live chat or email.
• Responsible gaming and account preferences: information you provide when requesting deposit limits, loss limits, session limits, self-exclusion, a bonus block or any other responsible-gaming tool.

3.2 Data We Collect Automatically

• Technical data: IP address, browser type and version, operating system, device identifiers and screen resolution.
• Usage data: pages visited, games played, bets placed, time and duration of sessions, search and filter queries used within the lobby, and interactions with the cashier.
• Transaction data: records of all deposits, withdrawals, bonuses credited, wagering activity, loyalty-programme progression (including tier level and Winnerz Wheel spins), cashback credits and any fees charged.
• Cookies and similar technologies: see Section 9 (Cookies) for full details.

3.3 Data We Receive from Third Parties

• Identity verification providers: we may receive confirmation of identity, age or address from third-party KYC and fraud-prevention services.
• Payment processors: transaction status, chargebacks and fraud-flag data from the payment processors we work with for fiat and cryptocurrency transactions.
• Game providers: round-level game data from our integrated studios (including NoLimitCity, Pragmatic Play, Hacksaw Gaming, Evolution, Play'n GO, Microgaming, NetEnt and 30+ additional providers) for the purpose of dispute resolution and game-integrity monitoring.
• Regulatory and law-enforcement bodies: we may receive data from competent authorities as part of our licensing and compliance obligations.

4. How We Use Your Data

We process your personal data only for specified, lawful purposes. The table below summarises those purposes and the legal basis on which we rely.

5. Know Your Customer (KYC) and Identity Verification

As a licensed operator, we are required to verify the identity of all players before processing withdrawals and, in some cases, at other stages of the account relationship. KYC verification is not optional — it is a legal and regulatory requirement under our Anjouan licence (ALSI-202410039-FI2).

During the KYC process we may ask you to provide:

• A valid government-issued photo identity document;
• Proof of your current residential address dated within the last three months;
• Evidence of your payment method (for example, a bank statement or screenshot of an e-wallet account);
• Proof of source of funds or source of wealth where required by our AML procedures.

KYC documents are reviewed by our compliance team and, where we use third-party verification services, by those providers under data-processing agreements. We aim to complete standard KYC reviews within 24–72 hours of receiving all required documentation. Once KYC is approved, withdrawals are processed on an expedited basis — instantly in the majority of cases for eligible methods.

We will not use your KYC documents for any purpose other than identity verification and compliance with our legal obligations. Documents are stored securely and retained only for as long as required by applicable law or regulation.

6. Payments and Financial Data

Winnerz Online accepts deposits and withdrawals via fiat methods (cards and e-wallets) and cryptocurrencies including Bitcoin (BTC) and XRP (Ripple), as well as additional cryptocurrency options. All cashier transactions are subject to a flat fee of €1 per deposit and €2 per withdrawal.

Financial data we process includes transaction amounts, timestamps, method identifiers, wallet addresses and any reference data required to trace a transaction (such as the XRP destination tag). We do not store sensitive payment credentials such as full card numbers on our own servers; these are handled by our PCI-DSS-compliant payment processing partners under strict contractual data-protection obligations.

Transaction records are maintained for the periods required by our licence conditions and any applicable financial regulations, and may be disclosed to regulatory or law-enforcement authorities where lawfully required.

7. Responsible Gaming and Sensitive Data

Information you provide in connection with responsible-gaming tools — such as requests for deposit limits, session limits, self-exclusion or a bonus block — is treated with the highest level of confidentiality. This information is used solely to implement the measure you have requested and to comply with our duty of care under our licence. It is shared with our compliance team and, where required, with relevant regulatory bodies, but is not used for marketing or profiling purposes.

If you activate a bonus block by contacting our support team, no further automatic bonus credits will be applied to your account. This instruction will be recorded and maintained as part of your account history.

Where our responsible-gaming monitoring identifies patterns of play that may indicate problem gambling, we may contact you proactively. Any data processed in this context is handled with care and in accordance with this Policy.

8. Sharing Your Data

We do not sell your personal data to third parties. We share your data only in the following circumstances:

• Game providers: game-round data is shared with integrated studios (such as Evolution, Pragmatic Play, Hacksaw Gaming, NoLimitCity and others) to the extent necessary to deliver games, resolve disputes and ensure game integrity.
• Payment processors: financial data is shared with our payment processing partners to facilitate deposits and withdrawals and to manage chargebacks and fraud prevention.
• Identity verification providers: KYC document data is shared with third-party verification services engaged by Feature Buy Ltd. to carry out identity, age and address checks.
• Regulatory and licensing authorities: we share data with the Anjouan Licensing Services and Inspection Authority and any other competent authority as required by our licence and applicable law.
• Law enforcement and legal proceedings: we may disclose data to law-enforcement agencies, courts or other public authorities where we are legally obliged to do so, or where necessary to defend or establish legal claims.
• Service providers: we engage third-party technology providers (for example, hosting, customer-support platforms, analytics and email delivery) who process data on our behalf under data-processing agreements that require them to maintain appropriate security standards and use data only for the specified purpose.
• Business transfers: in the event of a merger, acquisition or sale of all or part of Feature Buy Ltd.'s business, your personal data may be transferred to the relevant third party. We will notify you of any such transfer where required by law.

9. Cookies and Tracking Technologies

winnerzonlinecasino.nl uses cookies and similar tracking technologies to operate the site effectively, remember your preferences and analyse how players use the platform. The main categories of cookies we use are:

• Strictly necessary cookies: essential for the site to function — for example, maintaining your logged-in session, remembering items in the cashier workflow and enabling live-chat functionality. These cannot be disabled without affecting core site functions.
• Functional cookies: remember your language preference (English, German or Finnish), display settings and whether you have acknowledged certain notifications.
• Analytics cookies: help us understand how players navigate the lobby, which game categories are used most, and how the mobile-responsive layout performs across devices. This data is aggregated and used solely to improve the site experience.
• Marketing and tracking cookies: used to deliver relevant promotional content and to measure the effectiveness of our advertising. Where required by law, we will obtain your consent before placing these cookies.

You may manage or withdraw your consent to non-essential cookies at any time through the cookie-preference tool on winnerzonlinecasino.nl. Please note that disabling certain cookies may affect the functionality of the site. For further information about managing cookies, you can also refer to your browser's help documentation.

10. Data Retention

We retain your personal data for as long as your account is active and for such period thereafter as is required by our licence conditions and applicable law. In practice, this typically means:

• Account and transaction data is retained for a minimum of five years following account closure, or longer where required by anti-money-laundering or other regulatory obligations.
• KYC documents are retained for the period required under our AML obligations, generally a minimum of five years from the end of the business relationship.
• Marketing data is held until you withdraw your consent or for a reasonable period thereafter.
• Support communications are retained for up to two years from the date of the communication, unless a longer period is needed for dispute resolution or legal proceedings.

Where data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data-management procedures.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security);
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Secure storage of KYC documentation and financial records;
• Regular review of our security practices and those of our third-party processors;
• Use of PCI-DSS-compliant payment processors for all card and e-wallet transactions.

Whilst we take all reasonable steps to protect your data, no system is entirely immune from risk. In the event of a data breach that is likely to result in a high risk to your rights or freedoms, we will notify you and any relevant authority as required by applicable law.

12. International Data Transfers

Feature Buy Ltd. operates under an Anjouan licence, and some of our service providers, game studios and payment processors may be located outside the jurisdiction in which you reside. Where your personal data is transferred internationally, we take steps to ensure that an appropriate level of protection is applied, including relying on standard contractual clauses, adequacy decisions or other lawful transfer mechanisms as appropriate. If you would like further information about the safeguards we apply to international transfers, please contact us via the details in Section 14.

13. Your Rights

Depending on your jurisdiction, you may have a number of rights in relation to the personal data we hold about you. These may include:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to ask us to correct inaccurate or incomplete personal data.
• Right to erasure: to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: to ask us to limit how we use your data in certain circumstances.
• Right to data portability: to receive a copy of your data in a structured, commonly used, machine-readable format where technically feasible and where processing is based on consent or a contract.
• Right to object: to object to processing based on our legitimate interests, including direct marketing.
• Right to withdraw consent: where processing is based on your consent (for example, for marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team via live chat or email at winnerzonlinecasino.nl. We will respond within a reasonable timeframe and in any event within any period required by applicable law. We may need to verify your identity before processing your request. Please note that certain rights may be limited where we have overriding legal obligations — for example, we cannot delete transaction records that we are required to retain for AML or licence-compliance purposes.

14. Marketing Communications

Where you have opted in to receiving marketing communications, we may contact you by email or other electronic means to inform you of promotions, new games, loyalty-programme rewards, welcome-package updates or other offers available at Winnerz Online. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting our support team. Please note that even if you opt out of marketing, you will continue to receive essential transactional communications relating to your account, such as withdrawal confirmations and KYC notifications.

Welcome bonuses are not available to players from Brazil, Finland or Croatia. Where applicable, we use the information you provide during registration to ensure that promotional offers are only presented to eligible players.

15. Children and Minors

Winnerz is an adult gaming site. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory part of our KYC process, and we will suspend or close any account where we have reason to believe the account holder is under 18. If you believe that a minor has registered on winnerzonlinecasino.nl, please contact us immediately so that we can investigate and take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable law. When we make material changes, we will notify registered players by email or by a prominent notice on winnerzonlinecasino.nl, and we will update the "Last Updated" date at the foot of this page. We encourage you to review this Policy periodically. Your continued use of winnerzonlinecasino.nl after any update constitutes your acknowledgement of the revised Policy.

17. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or the way in which Feature Buy Ltd. handles your personal data, please contact our support team:

• Live chat: available directly on winnerzonlinecasino.nl
• Email: via the contact form or email address listed on winnerzonlinecasino.nl
• Languages: English, German and Finnish

We will endeavour to resolve your query promptly. If you remain dissatisfied after contacting us, you may have the right to lodge a complaint with a relevant supervisory authority in your jurisdiction.

Last Updated: 2026