These Terms & Conditions ("Terms") govern your use of Winnerz Casino, operated at winnerzonlinecasino.nl by Feature Buy Ltd. ("Winnerz", "we", "us", "our"). By registering an account, making a deposit, or using any service on the website, you confirm that you have read, understood, and agreed to these Terms in full. Please read them carefully before using the platform.
Winnerz Casino is owned and operated by Feature Buy Ltd. The platform operates under licence number ALSI-202410039-FI2, issued by the Anjouan licencing authority. All gaming and betting services offered at winnerzonlinecasino.nl are provided in accordance with the conditions of that licence. By accepting these Terms, you acknowledge that the regulatory framework applicable to your use of the site is that of Anjouan.
Winnerz was launched in 2022 and is accessible via a fully responsive browser-based interface at winnerzonlinecasino.nl. No software download is required to access the platform.
You must be at least 18 years of age, or the legal gambling age in your jurisdiction if that is higher, to register and use Winnerz. We reserve the right to request proof of age at any time and to suspend or close any account where age cannot be satisfactorily verified.
By creating an account you confirm that:
Each player is permitted to hold one account only. Duplicate accounts will be closed, and any balances or winnings associated with duplicate accounts may be voided. If you believe a duplicate account has been created in error, contact our support team immediately.
You must provide accurate, current, and complete information when registering. You are responsible for keeping your account details up to date. Providing false or misleading information constitutes a breach of these Terms and may result in account suspension or closure.
You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. Winnerz accepts no liability for any loss arising from unauthorised access to your account resulting from your failure to keep your credentials secure. Please notify us immediately if you suspect your account has been compromised.
We are required by our licence conditions and applicable anti-money laundering obligations to verify the identity of all players. Verification — commonly referred to as KYC (Know Your Customer) — is a mandatory step before withdrawal requests can be processed and may be required at other points during your relationship with Winnerz.
We may request, but are not limited to, any of the following documents:
KYC verification is typically completed within 24 to 72 hours of the submission of satisfactory documentation. Once your account is verified, the vast majority of withdrawals are processed instantly, subject to the limits and conditions set out in Section 7 of these Terms.
We reserve the right to suspend withdrawal functionality, restrict gameplay, or close an account where a player fails to provide requested KYC documentation within a reasonable timeframe or where the documents provided are deemed unsatisfactory.
Winnerz accepts deposits via fiat methods (including card and e-wallet), Bitcoin (BTC), XRP (Ripple), and additional cryptocurrency options. All account balances and transactions are denominated in Euros (€), or the equivalent converted at the prevailing exchange rate for cryptocurrency transactions.
| Method | Minimum Deposit | Maximum Deposit | Fee | Processing Speed |
|---|---|---|---|---|
| Fiat (card / e-wallet) | €20 | €10,000 | €1 flat | Instant |
| Bitcoin (BTC) | €20 | €10,000 | €1 flat | Blockchain confirmation speed |
| XRP (Ripple) | €20 | €10,000 | €1 flat | Blockchain confirmation speed |
| Additional Crypto | €20 | €10,000 | €1 flat | Varies by network |
When depositing via XRP, you must include the correct destination tag provided at the cashier. You must only send XRP from its original blockchain. Deposits sent from bridged or wrapped networks are not supported and may not be recoverable. Winnerz accepts no liability for funds lost due to failure to follow these instructions.
You may only deposit funds using payment methods registered in your own name. Third-party deposits are not permitted. We reserve the right to reverse any deposit that we reasonably believe was not made by the account holder and to request proof of ownership of the funding method used.
If a deposit is declined, you should contact your payment provider in the first instance. Winnerz is not responsible for charges or fees imposed by your bank, card issuer, or payment provider in connection with attempted transactions.
| Method | Minimum Withdrawal | Maximum per Week | Fee | Processing Speed |
|---|---|---|---|---|
| Standard (e-wallet / crypto) | €25 | €2,500 | €2 flat | Instant (post-KYC) |
| Bank Transfer | €50 | €2,500 | €2 flat | Up to 7 business days |
The maximum total amount that may be withdrawn in any calendar month is €10,000, across all payment methods combined. The weekly withdrawal cap is €2,500. These limits apply universally unless otherwise specified in writing by Winnerz to individual players.
Once KYC verification is complete, withdrawal requests submitted via e-wallet or cryptocurrency are processed instantly in the vast majority of cases. Bank transfer withdrawals may take up to seven business days depending on your banking institution. Withdrawal requests may be subject to an internal review of up to 72 hours following KYC clearance.
Players who have received and are actively playing through a welcome bonus are limited to €500 per day in withdrawals until the bonus balance has been fully cleared. See Section 6 for full bonus terms.
If you request a withdrawal without an active bonus but have not yet met a 5× deposit turnover requirement, a processing fee of 20% of the withdrawal amount will be applied. This fee reflects the administrative cost of processing withdrawals ahead of the standard turnover threshold. Players who wish to avoid this fee are encouraged to meet the 5× turnover requirement through normal gameplay before withdrawing.
Withdrawals will generally be returned to the same method used for the original deposit, subject to the limits of that method. Winnerz reserves the right to request an alternative method where the original cannot be used for the return payment.
We reserve the right to delay or withhold a withdrawal pending receipt of satisfactory KYC documentation or where we have reasonable grounds to conduct an account review under our responsible-gambling or anti-money laundering obligations.
New players at Winnerz are eligible for a three-part welcome package totalling up to €700 in matched bonuses across casino and sports, plus 100 Free Spins on Book of Ra Deluxe. The package is structured as follows:
| Deposit | Offer | Maximum Bonus | Free Spins |
|---|---|---|---|
| 1st Deposit | 100% match | €500 | 100 (Book of Ra Deluxe) |
| 2nd Deposit | 50% match | €500 | — |
| Sports Bonus | 100% match | €200 | — |
The minimum qualifying deposit to trigger any part of the welcome package is €20.
All casino welcome bonuses are subject to a 25× wagering requirement, calculated on the combined value of the bonus amount and the qualifying deposit. For example, if you deposit €100 and receive a €100 bonus, the total wagering requirement is (€100 + €100) × 25 = €5,000.
Wagering requirements must be met within 3 days of the bonus being credited. Failure to complete the wagering requirement within this window will result in the bonus and any associated winnings being forfeited.
We strongly recommend you review current game contribution rates in the promotions section before playing, as individual game contributions may vary.
While a bonus is active, the maximum permitted bet per spin or round is €5. Bets exceeding this limit during active bonus play may result in the bonus and associated winnings being voided.
The maximum amount that may be withdrawn from winnings generated through a welcome bonus is €1,000. Winnings in excess of this cap are not withdrawable and will be removed from the account balance once the wagering requirement is satisfied.
All bonuses at Winnerz operate on a sticky basis. This means that when a bet is placed, the wager amount is deducted from your real-money balance first. Any winnings generated during bonus play are credited to your bonus balance. The bonus amount itself is not withdrawable but is retained to allow continued wagering until the requirement is completed or the bonus is forfeited.
The welcome bonus package is not available to players whose country of residence is Brazil, Finland, or Croatia. Players from these territories may still access the platform but will not be eligible to claim the welcome offer. Other promotions may also carry territory restrictions; please check individual promotion terms.
All players who wager real money at Winnerz automatically participate in the loyalty club programme, which comprises 141 individual levels across eight named tiers. A reward is associated with every individual level, not only with tier transitions. The tiers are as follows:
| Tier | Levels | Key Perks |
|---|---|---|
| Player | 1–20 | Level-up rewards commence immediately |
| Contender | 21–40 | Bonus money and free spins on level-up |
| Challenger | 41–60 | Wheel spins added to the rewards mix |
| Showstopper | 61–80 | Real-money rewards, upgraded perks |
| Headliner | 81–100 | Weekly gameplay boosts, monthly bonuses, VIP support |
| Champion (lower) | 101–120 | 15% weekly cashback, weekend reload, fresh drops |
| Champion (upper) | 121–140 | 17.5% weekly cashback, dedicated VIP manager |
| Legend | 141+ | All Champion perks plus Legend-exclusive rewards, 24/7 support |
Every 500 bets placed qualifies you for one spin of the Winnerz Wheel. Each spin guarantees a bonus reward and carries the chance of winning a €5,000 jackpot prize. Wheel rewards are subject to any applicable bonus terms communicated at the time of the spin.
Weekly cashback of up to 20% is available to eligible players. Where applicable, cashback is credited every Monday with a 72-hour validity window. Any cashback credit not used within this period will expire and be removed from your account. Cashback rates are determined by your current loyalty tier.
If you prefer to play without receiving automatic bonus credits, you may contact the Winnerz support team to activate a bonus block on your account. Once activated, no automatic bonuses will be credited until the bonus block is lifted at your request. This option does not affect your eligibility for loyalty progression.
Winnerz offers a library of over 6,000 games supplied by more than 40 software studios, including but not limited to: NoLimitCity, Pragmatic Play, Hacksaw Gaming, Evolution Gaming, Play'n GO, Microgaming, NetEnt, Push Gaming, Big Time Gaming, Yggdrasil, Thunderkick, Quickspin, Red Tiger Gaming, Relax Gaming, and Elk Studios.
The games available to you may vary depending on your jurisdiction and applicable regulatory requirements.
Winnerz offers a live dealer casino comprising over 200 tables, including blackjack, roulette, baccarat, Punto Banco, Casino Hold'em, Oasis Poker, Texas Hold'em, and further variants. Live games are streamed in real time and are subject to the same Terms as other casino games unless specific live casino rules apply.
The Winnerz sportsbook covers pre-match and live betting markets including football (UEFA Champions League, UEFA Nations League), basketball (FIBA Europe Cup, NBA), and other events. Available bet types include 1×2 match results, winner including overtime, totals (over/under), and accumulators. Sportsbook terms, including minimum stakes and settlement rules, are set out separately in the Sportsbook Rules, which form part of these Terms.
Progressive jackpot games are available within the Winnerz lobby. Jackpot pools are accumulated in real time; Winnerz does not guarantee a minimum or maximum jackpot value. Jackpots are subject to the rules of the relevant game provider, and any winnings are subject to verification before payment.
All random number generator (RNG) games offered at Winnerz use certified random number generation technology supplied by licensed software providers. Winnerz does not control the outcome of any game. The results of live dealer games are determined by physical game elements (cards, wheels, etc.) conducted in real time by live dealers.
In the event of a technical fault, malfunction, or disconnection during a game session, the affected round may be voided and any stake for that round returned. Winnerz is not liable for losses resulting from technical issues caused by your own hardware, software, or internet connection. If a malfunction is identified after a win has been credited, Winnerz reserves the right to recover any incorrectly awarded amount.
Winnerz is committed to promoting responsible gambling. We believe that gambling should be an enjoyable recreational activity. We actively encourage our players to gamble responsibly and within their means.
The following responsible-gambling tools are available to all players. Please contact our support team to activate any of these options:
If you wish to self-exclude, please contact Winnerz support via live chat or email. We will process your request as promptly as possible. During the self-exclusion period, your account will be closed to gameplay and no marketing communications will be sent to you. You may also wish to register with third-party self-exclusion schemes where available in your jurisdiction.
Winnerz takes underage gambling extremely seriously. We use age verification measures at the point of registration and at KYC stage. We also recommend that players with children use parental control software to restrict access to gambling websites. If you are aware of a minor accessing Winnerz, please contact us immediately.
If you feel that your gambling has become a problem, we encourage you to seek support. Independent assistance is available from organisations including:
Winnerz operates in compliance with applicable anti-money laundering regulations. We are obliged to monitor accounts and transactions for signs of suspicious activity and to report to the relevant authorities where required. In connection with these obligations:
You may close your Winnerz account at any time by contacting our support team via live chat or email. Closure requests will be processed promptly. Any real-money balance remaining in your account at the time of closure, subject to standard KYC and withdrawal conditions, will be returned to you via an eligible payment method. Any bonus balance outstanding at the time of closure will be forfeited.
We reserve the right to suspend or close your account, withhold funds pending investigation, or terminate these Terms at any time and without prior notice if:
An account is considered dormant if it has not been logged into for a continuous period of 12 months. Winnerz reserves the right to apply an inactivity fee or administrative charge to dormant accounts in accordance with applicable law. We will use reasonable endeavours to notify you before any such charge is applied. Real-money balances in dormant accounts remain the property of the player and will not be forfeited without compliance with applicable legislation.
Winnerz collects, stores, and processes personal data in accordance with our Privacy Policy, which is available on winnerzonlinecasino.nl and forms part of these Terms. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. Your data will be used for the purposes of account management, KYC compliance, AML obligations, responsible-gambling monitoring, and marketing communications where you have opted in to receive them. We will not sell your personal data to unaffiliated third parties.
All content on winnerzonlinecasino.nl, including but not limited to the Winnerz name, logo, website design, text, graphics, and game interfaces, is the property of Feature Buy Ltd. or its licensors and is protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works from any content on the site without our prior written consent.
Winnerz provides customer support via:
Support is available in English, German, and Finnish. Players at Legend tier receive 24/7 dedicated support. Response times may vary depending on query volume, but we aim to acknowledge all email enquiries within 24 hours.
To the fullest extent permitted by applicable law:
These Terms are governed by and construed in accordance with the laws applicable under the Anjouan licence under which Winnerz operates. Where local laws of your jurisdiction impose additional requirements, those requirements shall apply to the extent mandated by law.
In the event of a dispute, please contact our customer support team in the first instance. We will endeavour to resolve all complaints promptly and fairly. If your complaint is not resolved to your satisfaction through our internal process, you may escalate the matter to the relevant dispute resolution body or regulatory authority under our licence. Details of the applicable complaints and dispute resolution procedure are available upon request from our support team.
To raise a formal complaint, please contact us via email with the subject line "Formal Complaint" and include your account username, a description of the issue, and any supporting evidence. We will acknowledge your complaint within 48 hours and provide a substantive response within 14 days wherever possible.
Winnerz reserves the right to amend these Terms at any time. Where changes are material, we will notify registered players via email or an on-site notification before the changes take effect. Continued use of winnerzonlinecasino.nl following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you should cease using the platform and contact us to close your account.
Last reviewed: 2026. If you have any questions about these Terms, please contact the Winnerz support team via live chat or email at winnerzonlinecasino.nl.
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